SMARTWPRESS

———— FAQ Center

Title

FAQ CENTER

  • Q

    Is the product in stock?

    A

    Our factory has off-the-shelf products and customized products. The spot does not mean that it is a bad goods. The spot is a product that we customize in combination with the market situation. This part of the product can be delivered to you more quickly, allowing you to catch up with the golden opportunity more quickly.

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    • Q

      Is the product in stock?

      A

      Our factory has off-the-shelf products and customized products. The spot does not mean that it is a bad goods. The spot is a product that we customize in combination with the market situation. This part of the product can be delivered to you more quickly, allowing you to catch up with the golden opportunity more quickly.

    • Q

      Could you make sample?

      A

      Yes, we can make samples. We have a technical department, you can customize the products according to your requirement. We will release some new designs we design in each quarter.

    • Q

      How long does it make sample?

      A

      Our regular proofing time is 3 days. If you need samples urgently, we can make them for you as soon as possible.

    • Q

      How much is the cost of sample?

      A

      The cost of sample for each of our products is different. You can consult our business personnel for the specific cost of sample. If you order first, we will make samples for you free of charge.

    • Q

      How long is the productionof goods?

      A

      Our bulk production cycle is 25 days after receipt of deposit. Emergency orders can be dealt with urgently.

    • Q

      During the production process, will you tell us the production progress?

      A

      Yes. We will promptly inform you of the production progress and provide production photos. Any problems can be solved in time without affecting the delivery time.

    • Q

      Can the sample fee be refunded?

      A

      The sample fee can be refunded if your order reaches our minimum quantity.

    • Q

      Can we use our own forwarders?

      A

      Of course,  we would like to use your forwarder, because we understand that this is a bridge of trust.

    • Q

      What should we do if we are not satisfied after receiving the goods?

      A

      If you are not satisfied after receiving the goods, please do not hesitate to contact us. We will do a good job in time after sales. For example, you can return bad products to us, I will send you new products, freight charges are borne by us and so on. Of course, we will check every product carefully before shipment to ensure that the quality is satisfactory to you, so there will be no quality problems for the goods.

    • Q

      Does your product meet EN20471 standard?

      A

      Our products are fully in line with EN20471, and we have the relevant test certificate of EN20471.

    • Q

      Core technology of product design

      A

      Professional designers and processes;Complete production line

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